Patriot Health Florida, Inc. (the "Company"), and any and all organizations providing services, care about your privacy, and are providing you with this Privacy Notice ("Notice") to inform you that the Company understands that your Personal Health Information ("PHI") is confidential. This Notice describes generally how the Company may use and disclose your PHI to provide Eligible Services to you and other purposes that are permitted or required by law. We may not use or disclose any more of your PHI than is necessary, with some exceptions. If state law is more protective of your privacy, we will follow state law.

We reserve the right to change the terms of this notice and our privacy policies. Any changes will apply to your past, current, or future PHI. When we make an important change to our policies, we will change this notice and post a new notice on our Web site. You can also request a copy of our current notice at any time from the Company.

This Notice also explains your rights regarding PHI. This Notice is in compliance with the Health Insurance Portability & Accountability Act of 1996, which became effective on April 14, 2003. PHI is protected health information that individually identifies you or your dependents and relates to past, present, and future health care and/or payment for such health care services. Please review this Notice carefully.

The Company is required to keep Personal Health Information about you private; give you this Notice of our legal duties and privacy practices with respect to your Personal Health Information and follow the terms of this Notice.

In providing Eligible Services, the Company may use and disclose your Personal Health Information ("PHI") in various ways. The most common disclosures include, but are not limited to the following: (a) determining Eligible Services available to you through your membership in a plan or program offered by the Company ("Membership"), (b) verifying that your Membership is active, (c) coordinating with your medical providers to obtain information regarding received or planned procedures in order to provide Eligible Services, or to investigate or process a claim pursuant to this Membership Agreement, (d) providing an explanation of benefits to you or your dependents, (e) we may use your PHI to provide appointment reminders or give you information about treatment alternatives or other health care services, (f) disclosing PHI to government agencies and law enforcement personnel when the law requires it; and (g) providing PHI to a family member, friend, physician, facility or hospital, or other persons involved in your care to the extent necessary to help with your care or payment for your care. Additionally, the Company may use and disclose PHI about you for certain operational, administrative, research and quality assurance activities. The Company may provide, pursuant to law, PHI to governmental regulatory bodies, including, but not limited to a state insurance department, the Office of Civil Rights, or the Department of Health and Human Services. PHI may also be provided to those business associates of the Company, including, but not limited to various insurance companies and/or provider networks, who are also required to protect your Personal Health Information. You have the following rights regarding your PHI: (a) the right to inspect & copy, (b) the right to amend, (c) the right to an accounting of disclosures, (d) the right to request restrictions, (e) the right to request confidential communications, and (f) the right to a paper copy. The Company may only use and disclose PHI as generally described in this Notice or according to laws that apply to the Company. Other uses or disclosure of your PHI will be made only with your written permission, identified as an "Authorization". If you revoke your Authorization, the Company will no longer use or disclose your PHI for the reasons stated in your authorization, except to the extent that the Company may have already taken action. You may request information or revoke your authorization at any time by sending a written request to: Patriot Health Florida Inc. 1555 Palm Beach Lakes Blvd, Ste. 810, West palm beach FL 33401

Compliance status

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the website's owner please use the following email accessibility@uhpoa.com.

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:

1. Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

   Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

   These adjustments are compatible with all popular screen readers, including JAWS and NVDA.

2. Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

   Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.

   Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported in our website

• Epilepsy Safe Profile: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
• Visually Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
• Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
• ADHD Friendly Profile: this profile significantly reduces distractions and noise, to help people with ADHD and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
• Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.
• Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

1. Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
2. Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.
3. Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
4. Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
5. Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
6. Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
7. Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Browser and assistive technology compatibility

We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. If you wish to contact the website's owner please use the following email accessibility@uhpoa.com or call (561)725-0001.